Q1: Are you a factory/manufacturer or a trading company?
A: We are both head pet supplies manufacturer and comprehensive pet supplies trader in China. We have been engaged in pet products manufacturing and trading industry for many years. We have our own factory building of 6,000 square meters, more than 100 employees, abundant molds, complete production lines and strong production capacity. You can provide you with high quality and full range of pet products.
Q2: What can I buy from you?
A: You can buy all pet related supplies from me. For example: pet toys, pet food, pet feeders, pet kennels/beds, pet clothes, pet cleaning and grooming supplies, pet training supplies and other related pet supplies.
Q3: How do you ensure product quality?
1): Raw material procurement - we only cooperate with suppliers with good reputation and stable quality, and conduct sampling inspection on each batch of raw materials to ensure that they meet the safety and environmental protection standards;
2): Production technology--We have the domestic leading production process, and supporting production lines, to ensure that the production process is scientific and advanced;
3): Production process - we have a complete production process management system, to ensure that all products are in accordance with our requirements of the process specifications for safe production;
4): Process supervision - in the production process, each process has a professional quality inspector to carry out real-time monitoring, to ensure that the dimensional accuracy of the product, structural stability, safety and environmental protection and other indicators in line with the design requirements;
5):Quality inspection--We will carry out several rounds of quality inspection on the finished products, including inspections during the production process, semi-finished product inspection and final inspection of the finished products, as well as three-party delivery inspection, to ensure the quality of the products;
6): Employee management - Our production staff have been professionally trained, familiar with all aspects of production and mastering exquisite production skills. At the same time, we focus on cultivating the quality consciousness of our employees and encourage them to take the initiative to find and solve quality problems in the production process through quality incentive mechanism.
Q4: Do you provide OEM/ODM service?
A: Yes, we provide OEM/ODM service, and we also provide diversified customized services such as sample processing, package work, set product combination, substitute picking and packaging customization. We have rich experience in personalized customization.
Q5: Can the price be cheaper?
A: The price depends on your requirements (quality, quantity, shape, size, packaging and other personalized requirements). Usually, if you have a large quantity order, you can get a better price.
Q6: How about the shipping cost?
A: We have long-term stable international logistics service providers, if you don't have your own logistics service provider, we can recommend suitable logistics service providers for you.
Q7: Why can we choose you?
1): Reliable --- We are specialized in the production and trade of pet supplies, and we are committed to a win-win situation;
2):Professional --- We can provide you with all kinds of high quality pet supplies you want and the quality is guaranteed;
3): Factory --- We have a R&D team and a production factory, which can provide a rich variety of pet supplies to meet your individual needs;
4): experience --- many years engaged in the pet supplies industry, can provide you with personalized customized services to meet your different needs;
Q8: How is your after-sales service?
1): Product after-sales service --- If you encounter various problems in the process of product use, you can contact us at any time by phone, e-mail or online chat tool, we will respond in a timely manner to solve the problem for you;
2):Value-added services --- In addition to product-related services, we will also provide you with product-related materials in the e-commerce platform, to ensure that you can quickly and efficiently complete the production of product detail pages when you shelve the goods;
3): After-sales visit --- We will visit our customers regularly to understand your experience of using the product, and optimize and improve the product according to your feedback. If you have new needs or ideas, we will also try our best to cooperate with you for product customization or upgrade.